Privacy Policy

Privacy Policy for Elon Oaks Veterinary Hospital

Elon Oaks Veterinary Hospital (“we,” “us,” or “our”) is committed to protecting the privacy of our clients and ensuring compliance with the Federal Communications Commission (FCC) regulations regarding spam texting. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with us, particularly in relation to text message communications.

Information We Collect
We may collect the following types of information:

  • Personal Information: This includes your name, address, email address, phone number, and any other information you provide to us.
  • Pet Information: Details about your pet(s) such as name, breed, age, medical history, and treatment details.
  • Communications Data: Information about your interactions with us via phone calls, emails, and text messages.
How We Use Your Information
We use your personal information to:
  • Provide veterinary services and care for your pets.
  • Schedule and confirm appointments.
  • Send reminders for appointments, vaccinations, and follow-up care.
  • Inform you about important updates or changes to our services.
  • Send you promotional messages, offers, and newsletters, only if you have opted-in to receive such communications.

Text Messaging Policy

By providing your mobile phone number, you consent to receive text messages from Elon Oaks Veterinary Hospital related to your pet’s care and our services. These messages may include appointment reminders, health alerts, and promotional content.

You have the right to opt-out of receiving text messages from us at any time. To stop receiving messages, you can:

  • Reply “STOP” to any text message you receive from us.
  • Contact us directly at 336-584-3738 to request to be removed from our texting list.
Compliance with FCC Regulations
We adhere to FCC regulations concerning spam texting. This means:
  • We will only send text messages to individuals who have given explicit consent.
  • We will include clear opt-out instructions in every text message.
  • We will promptly honor all opt-out requests.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes:
  • Using secure systems and networks to store and transmit data.
  • Regularly reviewing our security practices and policies.

Third-Party Sharing
We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except for trusted third parties who assist us in operating our website, conducting our business, or providing services to you, as long as those parties agree to keep this information confidential.

Changes to Our Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and, where appropriate, notified to you by email or text message. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us
If you have any questions about this Privacy Policy or our practices regarding your personal information, please contact us at:
Elon Oaks Veterinary Hospital
110 S. Williamson Ave
Elon, NC 27244
[email protected]
Effective Date: May 21, 2024

This Privacy Policy is designed to ensure that Elon Oaks Veterinary Hospital complies with the FCC regulations on spam texting and protects the privacy of our clients. By interacting with us, you agree to the practices described in this policy.